• “The Best Lesson A Manager Ever Taught Me,” article in HBR >>

• “What People Still Get Wrong About Emotional Intelligence,” article in HBR >>

• Dare To Lead Hub, website for Brené Brown’s book >>

• “Ten Ways To Have a Better Conversation,” TED Talk video >>

• “Cracking the Code of Sustained Collaboration,” article in HBR >>

• “‘Poor Communication’ Is Often a Symptom of a Different Problem,” article in HBR >>

• The Necessity of Conflict, talk by Patrick Lencioni >>

• Why Good Leaders Make You Feel Safe, TED Talk video >>

• What I Learned About People That Scale, article from Brex >>

FROM CONFLICT I WORKBOOK

• Difficult Conversations: How to Discuss What Matters Most, book by Douglas Stone, Bruce Patton, and Sheila Heen >>

• Getting to Yes, book by Roger Fisher and William Ury >>

• The Power of a Positive No, book by William Ury >>

• Crucial Conversations: Tools for Talking When Stakes Are High, book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler >>

• Just Listen, book by Mark Goulston >>

FROM COMMUNICATION WORKBOOK

Articles & Lists

• 5 Steps to Provide Feedback That’s Helpful, Not Hurtful >> via Fast Company

• Employees Want A Lot More from Their Managers >> by Jim Harter and Amy Adkins, GALLUP 

• The Assumptions That Make Giving Tough Feedback Even Tougher >> by Jack Zenger and Joseph Folkman

• Daring Feedback: The Engaged Feedback Checklist >> from Brene Brown 

Books

• Let’s Talk: Making Effective Feedback Your Superpower by Therese Huston

• HBR Guide to Delivering Effective Feedback from Harvard Business Review Press

• Powerful Phrases for Dealing with Difficult People by Renee Evenson

FROM CONFLICT II WORKBOOK

• Facilitating with Ease!, 4th ed. >> book by Ingrid Bens

• Difficult Conversations: How to Discuss What Matters Most >> book by Douglas Stone, Bruce Patton, and Sheila Heen

• Getting to Yes >> book by Roger Fisher and William Ury

• The Power of a Positive No >> book by William Ury

• Crucial Conversations: Tools for Talking When Stakes Are High >> book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

• Just Listen >> book by Mark Goulston

FROM CONFLICT III WORKBOOK

• Introduction to Conflict Management: Improving Performance Using the TKI >> book by Kenneth W. Thomas

• The Thomas-Kilmann Mode Instrument >> book by Kenneth W. Thomas and Ralph H. Kilmann

• It’s All Your Fault! >> book by Bill Eddy

• BIFF at Work >> book by Bill Eddy and Megan Hunter

• Difficult Conversations: How to Discuss What Matters Most >> book by Douglas Stone, Bruce Patton, and Sheila Heen

FROM CONFLICT IV WORKBOOK

• The 5 Languages of Appreciation in the Workplace>> book by Gary Chapman and Paul White

• Making Things Right at Work>> book by Gary Chapman, Jennifer Thomas, and Paul White

• Difficult Conversations: How to Discuss What Matters Most>> book by Douglas Stone, Bruce Patton, and Sheila Heen

FROM CHANGE AGILITY WORKBOOK

• Developing a Change Mindset and Becoming Learning-Agile via LinkedIn

• Getting Comfortable With Change: Bringing Change Agility to Your Organization via McGraw Hill Business Blog

• The Oft-Overlooked Key to Activating Change and Agility: Mindsets via PM tips

• Leading Change by John P Kotter

• Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life by Susan David

FROM CONQUERING PERFORMANCE REVIEWS SESSION

• Difficult Conversations: How to Discuss What Matters Most>> book by Douglas Stone, Bruce Patton, and Sheila Heen

• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity>> book by Kim Scott >

• Just Listen>> book by Mark Goulston